TERMS AND CONDITIONS

Welcome. By choosing the authorized MOPAR Service Plan, you now give your vehicle great coverage, maintained by MOPAR trained technicians using only authorized parts and accessories. This document details the agreement to your plan. We advise you to always keep this document together with other important vehicle papers in your glove compartment at all times. If you have any questions regarding your Plan(s), please don’t hesitate to contact your authorized Dealer.

PLAN PROVISIONS: These are your Plan Provisions. Place them in your glove compartment. You must present these provisions to the servicing dealer when requesting Plan service. They will describe the Plan you purchased and identify you and your vehicle as being eligible for Plan service by a specifically assigned contract number. This issuance of Plan Provisions by us shall not be deemed as a waiver of our right, or considered a restriction of our right to refuse to pay for service and/or to cancel the Plan should it subsequently be discovered that the vehicle for which the Plan was purchased was not eligible for Plan coverage.

OBTAINING PLAN SERVICE: Plan service will be provided or assisted by the dealer who sold you the Plan, at his place of business, using authorized MOPAR parts. In the event you cannot return to the selling Dealer for service, you may request service from any Chrysler, Dodge, Jeep or Ram Dealer in Bahrain, Jordan, Palestine, Iraq, Lebanon, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates and Yemen.

ELIGIBLE VEHICLES: All vehicles built for sale in the Middle East region and vehicles imported to Middle East at any time with any milage, except for those stated in the ensuing paragraph.

IMPORTANT! The following vehicles are not eligible for a Service and Maintenance contract. Vehicles equipped with right hand drive, motor homes, vehicles placed in taxi or limousine service (except vehicles placed in van pool service), vehicle used for emergency service, ambulance, towing or police service, vehicles used for postal, dump truck or severe off-road use, vehicles converted from two to four-wheel drive, vehicles altered or converted from the original manufacturer’s specifications, vehicles not used in accordance with manufacturer’s specifications for payload and/or towing capacity, vehicles equipped with a diesel engine, vehicles that operate on other than gasoline or Diesel Fuel Systems (i.e. natural gas, electric, hybrid gas/electric vehicle), vehicles with a gross weight (G.V.W.) of over 6,350 kg, vehicles where the factory warranty has been voided or restricted by the manufacturer, vehicles that have been declared to be a total loss by any insurance company, is rebuilt after being declared a total loss, or is issued a title indicating that it is designated as ‘salvage’, ‘junk’, ‘rebuilt’, or words of similar impact, SRT, Hellcat and Viper models.

WHEN SERVICE AND MAINTENANCE PLAN CONTRACTS START AND END: Under the condition that your Service and Maintenance Contract Application has been accepted by Fiat Chrysler, please refer to the Plan Application Form. Coverage under this contract begins immediately and will expire according to the time/mileage of the contract selected, whichever occurs first, as indicated by the provision book.

GOVERNING LAW: This Service bundle Plans will be governed by local law.

CANCELLATION POLICY:This Plan cannot be cancelled or reimbursed.

TRANSFER POLICY: The original purchaser may authorize transfer of coverage. Remaining Plan coverage may be transferred to the subsequent purchaser of the vehicle at time of vehicle sale only.

To transfer this contract, please complete the transfer form. Be sure to include your signature. This means you are authorizing transfer of Plan coverage to the new owner. Transfer requests will not be processed:

(a) Without the signature of the owner for whom these Plan Provisions were originally issued, or

(b) If received after 60 days from the date of vehicle ownership change

You MUST take your Plan provisions with the completed transfer form and transfer fee to an authorized Fiat Chrysler dealer to process the contract transfers. The Fiat Chrysler Contract transfer fee is applicable.

TRANSFER RIGHTS: This contract is for the benefit of the original contract holder and is transferable subject to a transfer fee and inspection. The maintenance contract is only transferable between the owners and not between vehicles.

Contract is being transferred to a subsequent private purchaser of your vehicle. (Transfer rights are voided when vehicle is either traded, sold or put on consignment to an individual or entity engaged in the wholesale or retail sale, leasing or rental of vehicles.)

You must submit the following:

  1. Transfer application (available from respective distributors). Receipt/documentation of sale showing sale date and mileage at time of sale. Transfer fee made payable to the distributor during the transfer of vehicle ownership. A New/Program/Used as New Vehicle contract expiration is measured in time from the Contract Purchase Date and Mileage.
  2. TERRITORY: This contract includes cross border coverage - Coverage for vehicles is available through authorized distributors in any of the following countries: Bahrain, Iraq, Jordan, Palestine, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, United Arab Emirates and Yemen.
  3. MAINTENANCE REQUIREMENTS: You must maintain your vehicle according to the manufacturer’s recommendations as outlined in the provision booklet. This maintenance contract is tailored for the manufacturers recommended ‘Service schedule A’ or ‘Service schedule B’. Please refer to your car’s Autobiography.
  • The Plan owner is required to follow the planned service schedule of their maintenance contract.
  • If the Plan owner misses any of the scheduled services, the owner is not entitled to a refund or reimbursement for that particular service or will be able to retroactively claim a missed service.
  • Each scheduled service only covers the parts and labor listed for that scheduled service.

Maintenance Bundle Plans are not applicable for SRT, Hellcat and Viper models. Maintenance Bundle Plans are only available with schedule A

PS: Terms & Conditions are subject to change prior to any notice.